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Alerts

Create an alert rule

Thresholds, tallies and real-time triggers — the rule types Vero can watch for you.

For leadersVero help

An alert rule is a standing question. Rather than someone remembering to check Insights each Friday, Vero watches the data and tells you when something crosses a line you set.

  1. Open Alerts and choose New Alert.

  2. Choose what to track — out-of-class passes, uniform issues, or late arrivals.

    The Create Alert dialog: what to track, the count threshold, and how often the count resets
    Pick the module, the threshold, and the window the count runs over.

  3. Set the threshold. “Alert me when count reaches 3 incidents” is the whole rule.Add another threshold lets one rule escalate — 3 for a heads-up, 6 for a stronger one — rather than needing two rules.

  4. Choose the reset period. Day, week, fortnight, month, term or year. This is the setting people get wrong most often: three passes in a day is ordinary; three in aweek is worth a look; three in a term is noise.

  5. Scope it. Which students — everyone, or a particular house or year group — and which destinations: Any, or specific ones for a targeted rule like bathroom visits only.

  6. Choose how you are told — in-app, email, or both — then read the preview.

    The lower half of the Create Alert dialog: destination scope, in-app and email notification options, and a plain-English preview
    The preview reads the rule back in plain English. If it does not say what you meant, fix it here.

Rules worth having

  • Frequent flyer. Passes, 5 per week, all students, any destination. The general early-warning rule; nearly every school wants this one.
  • Bathroom pattern. Passes, 4 per week, destination limited to bathroom. Narrower, and the one that finds vaping and avoidance.
  • Uniform escalation. Uniform issues, thresholds at 3 and 6 per fortnight, scoped to one year group and routed to that year’s coordinator.
  • Lateness. Late to class, 5 per week. Catches the student missing half an hour a day whom no roll ever flags.

Setting the number

Start looser than feels right, then tighten. A rule that fires forty times in its first week gets muted, and a muted rule is worse than no rule — it teaches people that Vero notifications do not matter.

Check Insights before you choose. If the top of your Student Activity table sits at eight passes a fortnight, a threshold of three will fire constantly.

Next

Getting the alert to the right person, and deciding between an immediate ping and a daily digest, is covered in Send alerts to the right person.